Privacy Policy
This policy describes how eCourtsPulse ("we", "us") collects, uses, and protects your personal data, consistent with the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. What we collect
- Account data: your name, email address, and password (stored as a salted hash — we never see it).
- Delivery data: the WhatsApp/phone number(s) and messaging identifiers you register to receive updates.
- Case data: the case numbers (CNRs), party names, and court locations of matters you choose to track. This comes from the public eCourts record for the cases you add.
- Payment data: handled by our payment processor. We store your plan, payment status, and transaction references — never your card, UPI, or bank credentials.
- Usage data: minimal operational logs (delivery success/failure, timestamps) needed to run the service reliably.
- Website analytics and marketing measurement: when you visit ecourtspulse.com, Google Analytics and Meta's Pixel may use cookies and similar browser identifiers to record the page URL, referrer, device/browser information, approximate location, and campaign source. This covers the marketing website only — not the app, and not your case data. If you complete registration or make a purchase, our server may send Meta a normalized SHA-256 hash of your email for matching; for a purchase, the server also sends the purchase amount and currency. The hash is a pseudonymous matching value, not anonymous data.
2. Why we collect it (purpose)
Solely to provide the service you signed up for: fetching updates for your tracked cases, delivering them to your registered numbers, billing your plan, and support. Marketing-site analytics and Meta measurement are separate from authenticated app usage and case data; they help us understand attribution and campaign performance, measure registrations and purchases, and, where enabled by the provider, support retargeting and similar-audience advertising. We do not sell or rent personal data, and we do not profile you based on your case data.
3. Consent
We collect and process your data with your consent, given at signup and when you register a delivery number. You can withdraw consent for delivery at any time by removing a number or closing your account.
Marketing measurement choices
The browser Pixel is optional and applies only on this public website. Use the controls below to turn Meta's Pixel and its PageView request off or back on for this browser. The setting is stored locally and does not change your eCourtsPulse account or deliveries. It controls only the browser Pixel: server-side CompleteRegistration and Purchase events are tied to the account and payment actions and are not disabled by this local setting. To withdraw consent or exercise your data rights for account-level processing, use the contact page. The account-level rights and billing-record limits described below continue to apply.
Turn off Meta browser measurement Turn Meta browser measurement back on
4. Service providers and measurement partners
- Hosting and storage providers — infrastructure needed to run the service and retain active data.
- WhatsApp delivery gateway — transmits the messages you asked for to your registered numbers. Messages delivered over WhatsApp are also subject to WhatsApp's own privacy policy.
- Payment processor — processes subscriptions and payments, subject to its own privacy policy.
- Google — website analytics for ecourtspulse.com, via Google Analytics and Google Tag Manager. It receives no account, case, or payment data.
- Meta — marketing-site Pixel and server-side Conversions API for pageview, attribution, campaign measurement, registration, and purchase matching. Meta may receive the marketing-site URL/referrer and browser identifiers/cookies, and — for the two conversion events — the normalized SHA-256 email hash, and for Purchase the amount and currency. It receives no case data and is not used to track authenticated app usage. The preference controls above opt out of the browser Pixel only; account-level withdrawal is handled through the contact process described above.
Each receives only what it needs to perform its function.
5. Retention
We keep your data while your account is active. When you delete a case, its tracking data is removed from active processing. When you close your account, personal data is deleted within 30 days, except transaction records we must retain under Indian tax and accounting law.
6. Your rights
Under the DPDP Act you may request: a summary of the personal data we hold about you; correction of inaccurate data; erasure of your data; and you may nominate a person to exercise these rights on your behalf. Write to us via the contact page — we respond within 30 days.
7. Security
Data is encrypted in transit, access is restricted, and payment credentials never reach our systems. No system is perfectly secure; in the event of a personal data breach we will notify affected users and the Data Protection Board of India as required by the DPDP Act.
8. Children
The service is intended for legal professionals and litigants aged 18 and above.
9. Grievance officer
For any privacy grievance, contact the grievance officer via the contact page or the support email listed there. We acknowledge within 72 hours and resolve within 30 days.
10. Changes
Material changes to this policy are notified by email or WhatsApp before they take effect.